Frequently Asked Questions

The length of time you have to wait will be dependent on your priority banding, the type of home you require and for how long you have been registered. Feedback is provided about previously advertised homes, including the priority band and waiting time of the successful applicant. Some areas are more popular than others, so being flexible about the type of home and area in which you wish to live may reduce your waiting time.
Yes, you can still apply to be rehoused although your application may not receive any priority for rehousing unless you have a strong connection whereby you need support from a close family member or you wish to provide support to someone in the area.
If you move home, you must complete a Change of Circumstances Form, which will take approximately 30 minutes to complete. You can do this online, when you login to your member home page. Whilst we are processing your change of circumstances you will not be able to bid for any of the vacant homes.
Yes. You must complete a Change of Circumstances Form, which will take approximately 30 minutes. You can do this online, when you login to your member home page. Whilst we are processing your change of circumstances you will not be able to bid for advertised homes. You will usually be asked to bring in, email or mail a copy of the baby’s full birth certificate and proof of child benefit/tax credits.
You must complete a Change of Circumstances Form, which will take approximately 30 minutes. You can do this online, when you login to your member home page. Whilst we are processing your change of circumstances you will not be able to bid for homes. You will need to supply two forms of ID for any adults who have been added to your application, or birth certificate and proof of child benefit for any children to be added to your application before an offer of a home can be made to you.
Once you have signed in, click on Your Account. From the Your Application page, you can click 'edit' next to the phone number or email address you would like to update. You do not need to complete a Change of Circumstances Form.
If you are going to be homeless in the next 56 days you must contact the Homeless Team immediately for advice and assistance. Contact the team by email at housing.homelessness@rbh.org.uk or call us on 0300 303 8548 to discuss your situation.
To access your account you will need your email address and password which you set up when completing your application. If you registered on the old website without a password, you need to click the button which says 'Already registered without a password' from the login page. You will then need your registration number which you can find at the top of your registration letter which has been sent to you.
When you login to your member page it will indicate roughly where you are on the shortlist. If you are offered the accommodation or are invited to view the accommodation, you will be contacted by the New Tenants Team. We are not usually able to provide detailed information about shortlists until the accommodation has been allocated.
We aim to process applications and changes of circumstances within 10 working days. Where further information is required your application will not be made live and you will not be able to bid.
There are a variety of reasons why your account might be suspended. Normally it is because you are waiting for a reassessment following a change of circumstances. Sometimes we will suspend your application for another reason, but we will write to you too with the reason for this.
It depends on the type of medical condition and your current housing circumstances. We will only award additional medical priority if your current home is having an adverse impact on the health of you or a member of your household, and providing alternative accommodation will reduce the impact. If you did not complete a medical form when you first applied or your medical condition has changed, then you will need to complete the change of circumstances form for a medical assessment to take place.