Frequently Asked Questions

The length of time you have to wait will be dependent on your priority banding, the type of home you require and for how long you have been registered. Feedback is provided about previously advertised homes, including the priority band and waiting time of the successful applicant. Some areas are more popular than others, so being flexible about the type of home and area in which you wish to live may reduce your waiting time.
Yes, you can still apply to RBH although your application will have lower priority if you have not been residing in the Rochdale borough for at least the last 2 years.
If you move home after you have applied to us, but still wish to move to an RBH home, you must complete a Change of Circumstances Form which will take approximately 30 minutes to complete. You can do this online, when you login to your member home page.
Yes, if your circumstances have changed, you must complete a Change of Circumstances Form, which will take approximately 30 minutes. You can do this online, when you login to your member home page. If we are considering you for a home, we may request a copy of the baby’s full birth certificate and proof of child benefit/tax credits.
If your circumstances have changed, you must complete a Change of Circumstances Form which will take approximately 30 minutes. You can do this online, when you login to your member home page. If we are considering you for a home, we may request further information or ID.
Once you have signed in, click on Your Account. From the Your Application page, you can click 'edit' next to the phone number or email address you would like to update. You do not need to complete a Change of Circumstances Form.
If you are going to be homeless in the next 56 days you must contact the Homeless Team at Rochdale Borough Council immediately for advice and assistance. Contact the team by email at homelessness@rochdale.gov.uk or call them on 0300 303 8548 to discuss your situation.
To access your account, go to the Login page where you will need your email address and password which you set up when completing your application.
When you login to your member page it will indicate roughly where you are on any shortlists you have bid on. If you are being considered for the home, you will be contacted by the Neighbourhoods Team who will require further information and ID from you.
There are a variety of reasons why your account might be suspended. If we suspend your application, we will notify you with the reason for this.
It depends on the type of medical condition and your current housing circumstances. We will only award priority if your current home is having an adverse impact on the health of you or a member of your household, and where providing alternative accommodation will reduce the impact. If you did not complete a medical form when you first applied or your medical condition has changed, then you will need to complete the change of circumstances form for a medical assessment to take place.