Coronavirus (COVID-19) Update

 

Ongoing COVID 19 Impact

 

As we are sure you can appreciate, the Coronavirus pandemic has had an impact on our resources and the way we are able to deliver our services.

 

  • Currently, HomeChoice application waiting times are higher than normal. This is down to a number of factors, including the closure of customer contact centres and the significant increase in calls and emails through to our team. While we understand that this is frustrating, please be assured we are continuing to work hard to process your applications as quickly as possible. In order to assist us in this, please do not submit multiple applications while you are waiting for your original one to be processed. This actually increases the waiting times, due to our team having to check and delete these duplicates.
  • The number of homes available to advertise may be lower than normal, as people have been more reluctant to move home during the pandemic. This means that each property advertised is receiving huge interest and a large number of bids. We will continue to offer properties as quickly as we can but your wait for a property may be increased.
  • The way that our group of Housing Associations conduct property viewings may also be different at this time. The government advice is to offer ‘virtual viewings’ first, so please be aware that this may be offered to you if you are successful in your bid for a new home. Virtual viewings differ by provider with some using photographs and others using video viewings. If you are asked to attend a physical viewing, this will be conducted in line with the Government guidelines on safe working during the Coronavirus pandemic.

 

As always, we would like to thank you for your co-operation and patience at this time.

 

Please continue to take care and stay safe.

Register with RBH HomeChoice

If you haven't already joined RBH HomeChoice, you will need to do so before you can express an interest in the properties we advertise. To register click the 'Register Now' button to get started. You will be able to save the application form at any point and return later if you need further information to help you complete the form. To return to complete an unfinished form, select 'Register now' and you can then choose the option to 'Finish a partial application'.

If you are a council or housing association tenant and want to register for a mutual exchange, visit the mutual exchange page