How It Works

I have been accepted onto the Housing Register - How does it work?

Within each week there is a 6 day period when you can place bids for the advertised homes that you are interested in - this is called the ‘bidding cycle’.

Each bidding cycle opens on a Thursday and closes at midnight the following Tuesday. This gives you a limited amount of time to think about the homes you would like to bid for, to consider the area in which the accommodation is located if you are not familiar with them, to consult with family and others including support workers and make arrangements for any help you might need with bidding and making your bid.

If you need help with bidding ask a friend, family member or support worker to help. They can bid on your behalf via the internet if they have your unique application number and your date of birth.

The HomeChoice Team will be able to assist if you have no one to help you.

If you bid for a home you must ensure that you can be contacted, preferably by phone or email, but otherwise by letter in case your bid is successful. If your contact details change please login to your account and go to 'Your Application' to update your details.


The Advert

The advert will give you information about each available home to enable you to decide if it is suitable to meet your needs. The adverts include:

  • A photograph (where available)
  • Any age restriction that may apply
  • The location of the accommodation
  • The landlord
  • The rent
  • Any other relevant information including any particular groups of person that will be given a priority e.g. where applicants in employment are given priority.

Important: Do not visit the accommodation in the hope that you can have a look around as it may still be occupied. You must not approach anyone living in accommodation which you think has been advertised.


Things to consider before bidding

  • Please ensure that you read the advert in full to see if the accommodation is suitable for your family needs.
  • If your family requires a specific type of home e.g. ground floor then you will not be considered for an upper floor flat without a lift.
  • The location of the accommodation
  • Whether you can afford to pay the rent
  • Whether pets are allowed


Bidding for homes

You can bid for up to 3 homes in each bidding cycle. There are 2 ways to bid.

  • Internet
  • Telephone


Bidding by internet

Open the HomeChoice website

  • Click "Sign In" and enter your email address and password
  • Select “Make a Bid” to see the accommodation you are eligible to bid for
  • Click on the property you are interested in and click "Place Bid"
  • Repeat step 3 for each home you want to bid for. If you change your mind you can delete your bid as long as the bidding cycle has not closed


Bidding by telephone

If you have no one to help you and you are unable to place a bid yourself, you can call HomeChoice 0800 027 7769 option 3, a member of the HomeChoice Team will be able to help.


Allocating homes

Offers to Applicants Accepted as Homeless
If you are someone to whom the council has accepted a homelessness duty, the details of your homelessness acceptance letter will confirm additional rules that apply. If a homeless applicant wishes to refuse accommodation or a viewing they must contact their homelessness officer immediately to discuss why the accommodation is not suitable for their needs.


Requesting a review of a decision

You can ask us to reconsider any decision made about your housing application.

You need to let us know in writing what decision you would like us to reconsider within 21 days of the decision being made.